The Secret Language of Design
Usually we’re concerned with the vicissitudes of communicating across language barriers. But here’s another way to think about how you’re interacting with patients. Recently the New York Times explored a few of the unspoken pitfalls by which patients get a message far removed from your intentions.
For instance, are the robes you offer uncomfortable and unintentionally revealing? Is the exam room freezing? Is the waiting room TV blaring a never-ending litany of disturbing news? Do the stirrups in a gyn exam room face the door? In short, have you created a physical environment in which patients feel respected or devalued?
For a more detailed analysis of the inadvertent non-verbal messages you may be sending, see How Would You Redesign Your Doctor’s Office: The way clinics make patients feel is an important part of their care.