Time to update your organization’s language access plan to serve clients better, and to meet the dictates of state and federal law? Here’s help from Multilingual, which has drafted a concise summary — How to Create a Realistic Language Access Plan.
This combination podcast and web page lays out key facts about consumers’ legal rights, and what to consider when putting together a language access plan. It’s a quick look at the basic questions you should answer when considering how to serve limited English speakers more effectively.
A well thought out plan isn’t just a set of guidelines, the authors note. “It’s also a living testament to your dedication to serve all customers.”